FAQs - FlashPet
Can I change or cancel my order?
Yes. Orders can be changed or canceled before they have been processed for shipment. Once an order has been shipped, it can no longer be modified or canceled. Please contact us：service@flashpetlife.com as soon as possible if you need assistance.
Where do you ship?
FlashPet ships to different regions depending on the product.
• AI Pet Robot Camera is currently available within the United States only. Orders are typically dispatched within 1 business day.
• Water Ionic Odor Eliminator and Pet Health Monitoring Collar are available for worldwide shipping. Orders are typically dispatched within 2 business days.
Please note that while tracking information may take some time to update after shipment, your order will be dispatched within the stated processing time.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email containing your tracking number. If you have any questions about your shipment, please contact our support team: service@flashpetlife.com.
Can I return my order?
Yes. Eligible products may be returned within the applicable return period. For complete eligibility requirements and instructions, please refer to our Return & Refund Policy.
When will I receive my refund?
Refunds are processed after the returned item has been received and inspected. Depending on your payment provider, it may take several business days for the refund to appear in your account.
Do FlashPet products come with a warranty?
Yes. All FlashPet products are backed by a 2-Year Limited Warranty covering manufacturing defects under normal use. Please refer to our Warranty Policy for complete details.
Do you offer Lifetime Technical Support?
Yes. Every FlashPet product includes Lifetime Technical Support. Our team is always available to help with setup, troubleshooting, firmware updates, and general product questions.
What payment methods do you accept?
We accept major credit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other payment methods available during checkout.
Is my payment information secure?
Yes. All online payments are processed through trusted, encrypted payment providers to help protect your personal and payment information.
How can I contact FlashPet?
You can reach our Customer Support Team at:
Email: service@flashpetlife.com
Website: https://www.flashpetlife.com
How long does customer support take to respond?
Our Customer Support Team typically responds within 1–2 business days. We strive to resolve all inquiries as quickly as possible.