At FlashPet™, we are committed to delivering your order safely and efficiently. Please review the details below to understand our shipping process, timelines, and policies.

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Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays).

Before shipment, each item goes through a quality inspection to ensure it arrives in perfect condition.

During peak seasons or promotional periods, processing time may be slightly extended.

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Shipping & Delivery

We proudly offer worldwide shipping.

Estimated delivery times vary by region:

Free standard shipping is available on orders over $0.00.

Shipping times are estimates and may vary depending on destination, carrier conditions, and customs processing.

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Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number.

You can track your order anytime via:

• The tracking link in your email
• Your account page on our website

Please allow 1–3 days for tracking information to update.

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Customs, Duties & Taxes

For international orders, your package may be subject to customs duties, taxes, or import fees upon arrival.

These charges are determined by your local customs authority and are the customer’s responsibility.

FlashPet™ does not control or collect these fees.

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Shipping Address

Please ensure your shipping address is accurate and complete at checkout.

We are not responsible for:

• Delays caused by incorrect or incomplete addresses
• Packages lost due to address errors

If a package is returned due to incorrect information, additional shipping fees may apply for reshipment.

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Delivery Delays

While we strive to deliver on time, delays may occur due to factors beyond our control, including:

• Customs inspections
• Weather or natural events
• Carrier delays
• High seasonal demand

If your order is significantly delayed, please contact us and we will assist you promptly.

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Lost, Stolen, or Damaged Packages

If your tracking shows delivered but you have not received your package:

• Please first contact the shipping carrier
• Then reach out to our support team for assistance

For items that arrive damaged or defective, please contact us within 7 days of delivery with photos, and we will arrange a solution.

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Order Changes & Cancellations

• Orders can be modified or canceled within 12 hours of purchase
• Once shipped, orders cannot be changed or canceled

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Contact Us

If you have any questions about shipping or your order, our support team is here to help.

📧 Email: service@flashpetlife.com