Return & Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

In the same condition that you received it
Unworn or unused
With tags attached
In its original packaging
With proof of purchase or receipt
How to Start a Return

To initiate a return, please contact us at:
📩 service@flashpetlife.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@flashpetlife.com. Please note that returns will need to be sent to the following address: 8416 SW 23rd Place, Oklahoma City, OK  73128

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@flashpetlife.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@flashpetlife.com.

Please include your order number and reason for return so we can assist you as quickly as possible.

If your return is approved, we will provide you with:

Return instructions
Return authorization
Shipping guidance

⚠️ Items sent back without prior approval will not be accepted.

Return Address (Provided After Approval)

To ensure the fastest possible processing and delivery experience, we operate multiple fulfillment and return processing locations.

For this reason, the return address is not fixed or publicly listed.

👉 Once your return request is approved, our customer service team will provide you with the nearest available return facility address based on your location and order logistics.

This helps us:

Reduce shipping time
Speed up inspection and processing
Ensure faster refunds or exchanges
Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

We prioritize these cases to ensure a fast resolution.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

Perishable goods (food, flowers, plants)
Custom or personalized products
Personal care items (beauty products, etc.)
Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you are unsure about your item, please contact us before placing a return request.

Exchanges

The fastest way to get what you want is:

Return the item you have (once approved)
Place a separate order for the new item

This ensures the quickest delivery without waiting for refund processing.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Items must still be:

Unused
In original packaging
With proof of purchase
Refunds

We will notify you once we’ve received and inspected your return.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at:
📩 service@flashpetlife.com

Need Help?

If you have any questions about returns or need assistance, feel free to contact our support team anytime.

We’re here to help ensure a smooth and worry-free shopping experience.